So, to cut a very long story short, my girlfiend’s phone got pinched earlier.
Upon phoning the lovely people at EE (she will have you know that they’re not), despite having insurance with Orange for at least 5 years… who, let’s face it, are the same company, are saying she has no insurance on her S4, which she took out when she got it.
Which is interesting, because she’s lived here less than a year, and within a month of her new contract…
“There are no changes to your monthly cost, excess or cover levels.”
Now, if there are no changes to your cover levels, you’re still covered – right? Right…? Nuh-uhhhh. No replacement phone.
What worries me, however, is that EE are now claiming that she’s been sold third party insurance.
I shred EVERYTHING with a name or address on, so our friend Herr Allianz has somehow obtained her details.
I’m an o2 customer, but have never had any correspondence from Allianz. Funny that.
So, EE… what are you upto? mis-selling insurance, re-selling customer data… both? They’ve got her address somehow…