Okay, to explain – O2 emailed me back with some totally unrelated gibberish about Philip not getting his O2 topup surprises. In other words, they just sent me an email meant for someone else… I would have thought their system would just let you hit ‘reply’, but seemingly not. Anyway, I then got this fairly standard email about 20 minutes later, which was in a way helpful, but still ignored the whole credit thing (it’s not really worth reading):
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So since O2 are being useless, I decided to email them using the “Customer Service” part of their website. Since messages are limited to 1500 characters, and my email went slightly over that (2622 chars) I will just post it here to save the trouble of re-writing it. Maybe if half of my problems had been resolved in the past 2 emails I sent, we wouldn’t have this problem.
Perhaps you would rather I sent you a tweet next time, O2? |
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