So since O2 are being useless, I decided to email them using the “Customer Service” part of their website.
Since messages are limited to 1500 characters, and my email went slightly over that (2622 chars) I will just post it here to save the trouble of re-writing it. Maybe if half of my problems had been resolved in the past 2 emails I sent, we wouldn’t have this problem.
Hello,
I did have a long email typed out here, but it was apparently too long for your shoddy website, so I have posted it on mine instead. Please see my blog post at http://www.warmonkey.net/2010/03/14/o2-email/ and contact me at ******@********.co.uk
Please also note that If I receive a pre-written templated response to this, I will be leaving your network, and ensure that nobody I know ever deals with O2 in the future.
Kind regards,
Mark
Perhaps you would rather I sent you a tweet next time, O2?