O2 – Please stop fucking me around.

So since O2 are being useless, I decided to email them using the “Customer Service” part of their website.

Since messages are limited to 1500 characters, and my email went slightly over that (2622 chars) I will just post it here to save the trouble of re-writing it. Maybe if half of my problems had been resolved in the past 2 emails I sent, we wouldn’t have this problem.

Hello,

I did have a long email typed out here, but it was apparently too long for your shoddy website, so I have posted it on mine instead. Please see my blog post at http://www.warmonkey.net/2010/03/14/o2-email/ and contact me at ******@********.co.uk

Please also note that If I receive a pre-written templated response to this, I will be leaving your network, and ensure that nobody I know ever deals with O2 in the future.

Kind regards,

Mark

Perhaps you would rather I sent you a tweet next time, O2?

Dear Mr O2,

I have several issues currently, and would hope that you can resolve at least some of them, otherwise I will be forced to consider switching to a network that isn’t such a complete farce.

Problem #1
I topped my phone up on Thursday… according to your website, where I topped up, I should be entitled to “300 UK texts and unlimted web”. On Friday afternoon I connected via wifi to a wireless network to use the internet. For some godunknown reason, GPRS also chose this opportunity to connect and use the internet. Since I apparently have unlimited web access, I didn’t think this was much of a problem, and used the internet for around an hour.

Upon disconnecting, I was surprised to find that rather than the £9-something credit that I had prior to going online, I now had around £0.70 credit remaining. This figure has since fluctuated between there and around £7, finally settling on £4.62 – which, considering I didn’t make any chargeable calls or send any picture messages rather annoyed me.

Could you please give me a reason my credit has been deducted, and resolve this issue ASAP, as if you can’t manage to manage my credit properly, I will be forced to find someone who can. This also goes for my O2 debit card.

Problem #2
I emailed around 3 months ago asking if I could have a replacement sim card, since the one I currently have is quite old, and 2g. I got a stock email telling me how to upgrade my phone, which, considering the reason I want a new sim card is because I had just bought a new phone, was not very helpful.

I actually have some O2 sims already, if you would rather port my number to one of those, and save you sending me a new one.

I sent you another email last week and got the same joke of an email back. To clarify this: I DO NOT WANT A NEW TELEPHONE, I WANT TO PORT MY NUMBER TO A NEW 3G O2 SIM CARD.

PHONE UPGRADE = NO. NEW SIM CARD = YES.

Problem #3
In the last email I sent, I also asked for GPRS and MMS settings for my phone, as your online ‘service’ to automatically send settings does not work. This request was totally ignored, probably because you just send crappy pre-written emails to people to save time. If anybody is actually reading this email, I would ask that you try to resolve the above detailed problems.

My phone is a HTC S710 running Windows Mobile 6.5. Please either send settings to my phone, or by email so I can set them up myself.

Please note that if I recieve a templated email reply to this, I will be leaving your network forthwith, and avoid any O2 products in the future.

Thank you, and good day.

Mark