March 2010
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O2 – More guff

Okay, to explain – O2 emailed me back with some totally unrelated gibberish about Philip not getting his O2 topup surprises. In other words, they just sent me an email meant for someone else… I would have thought their system would just let you hit ‘reply’, but seemingly not. Anyway, I then got this fairly standard email about 20 minutes later, which was in a way helpful, but still ignored the whole credit thing (it’s not really worth reading):

Click here for O2 Email that isn’t really worth reading, but here for reference anyway

Seeing as it was fairly helpful, and someone had actually taken the time to read (some of) my email, I was quite pleased. I still want that credit back, though, so:

Thanks for getting back to me so quickly and addressing most of my query, my contact details are as follows:

Alternate number: 079********

Address:
HUA HUA HUA HUA

However, you have still not addressed the first part of my email – I am still at a loss as to why I am down £5.38 credit when there is no way on Gods green earth that I used that much in calls. The O2 website clearly stated that with a £10 topup I would receive “300 UK texts and unlimted web”. Despite the fact that GPRS wasn’t supposed to be in use at all, and I was supposed to be on wifi (I will put that down to my phone being useless), I should still not have been charged for any GPRS data transferred anyway!

Thanks again for your assistance, as this is the first non-scripted email I have had back in 4 months.

Regards,

Mark

Skip to this morning, and I had this gem sat in my inbox:

Click here for another TL;DR email, so I will summarize below, but leave this here for the sake of it, and in case anyone wants the info in it.

Summary:

  • Charged for “free internet”
  • Credit refunded as a “goodwill gesture”
  • “Unlimited web access” is actually only 500mb

Well, wasn’t that jolly nice to return the credit THAT I DIDN’T FUCKING USE.

My follow up email (I only collapse their emails, because mine are much more interesting):

Pushkar,

Thank you for your email, and for ordering a new sim card – it is much appreciated. I also appreciate you replacing the credit that I didn’t actually spend – you truly are a prince among men.

However, I am still a bit confused – You mention that my tariff allows me 500mb free internet browsing before I am charged, yet you managed to charge me £4.52 for it without me using anywhere near 500mb. I would consider that O2 have used the word “unlimited” rather loosely, and suggest a better word to use might have been “none”.

You also mention that should I use the internet again, I will be charged for it – does this mean that I have used my 500mb allocation on nothing? I’m not being given an allocation of 500mb? I don’t quite understand. How much exactly have I used? How much am I charged after that? There doesn’t seem to be a lot of information regarding internet connectivity on the O2 website other than that it is “unlimited”, albeit subject to a fair usage policy.

Thank you for the information on Bluebook. I will make a note in my notebook.

Greetings and salutations,

Mark

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March 15th, 2010 | Tags: , , | Category: RAEG

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